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Hosted PBX Phone Systems
About Hosted PBX Phone Systems
Without having to rely on hardware and a physical office set-up, a hosted PBX System moves with you, keeping your team and clients connected over the internet with VOIP - Voice Over Internet Protocol.
A Hosted PBX isn’t location dependent, freeing you to do business from anywhere. With no need for equipment, you can conveniently add and remove phones as required. All you need is an Internet connection – then simply connect to your hosted PBX using your smartphone, PC or IP handset to ensure calls are never missed.
Cloud Contact Centres
About Cloud Contact Centres
Ecorp also offer a complete cloud-based call centre solution, providing real-time analytics & insights about where your calls came from and how they were handled by your teams.
This gives your customers a seamless and sophisticated call journey, and revolutionises your business’ inbound and outbound communications.
With a cloud-based centre, you won’t need to heavily invest in hardware, making it highly flexible and scalable to suit your business needs.
VoIP features
Cost Savings
Call Flow Design
Link Multiple Devices
Supports
AI Speech Analytics
That's where Ecorp's Speech Analytics is transformational. Beyond simple call recording, our AI-powered system can transcribe, summarise, and analyse every call, extract crucial call trends, key topics and analyse sentiment —revealing valuable business intelligence that enables you to make critical improvements to your customer service, boost sales, and deliver content that truly resonates with your callers.
Contact Centre Features
Frequently Asked Questions
Cloud Contact Centre (also known as CCaaS) is a robust call centre solution that provides not only telephony services, but other features such as messaging, CRM integration, social media interaction, email and more – all in one online platform. Features are delivered in an omni-channel interface that enables businesses of all sizes to deliver an enhanced customer service experience. Ecorp’s Cloud Contact Centre solution can include sophisticated call routing, agent management and rich analytics features. It also leverages AI cutting-edge AI tools to optimise team and agent efficiencies.
VoIP technology gives small businesses access to sophisticated call routing features and call management, previously only enjoyed by large corporations.
Today’s advances in internet speed and connectivity helps businesses streamline costs, and greatly improve their call handling and customer service.
A hosted PBX allows a remotely connected team to answer calls seamlessly, and can be more affordable compared to older PSTN or ISDN phone lines.
You can enjoy features like multiple simultaneous calls on the same phone number, call distribution with various rules, and freedom to answer calls from anywhere with an internet connection.
A hosted PBX is a cloud-based phone system that uses Voice over Internet Protocol (VoIP) for inbound and outbound calls. It's managed by a trusted VoIP provider, who handles maintenance, updates, and upgrades. Whereas a cloud contact centre is a customer service platform that operates entirely online – and uses the internet to manage customer interactions and communications. It allows businesses to centrally track and manage customer communications across multiple channels, such as email, chat, voice, SMS, and social media etc.
PBX stands for “Private Branch Exchange” and once allowed for communications within one building or office, the service can use internet to transmit voice, so PBX can be hosted in the cloud.
A hosted PBX moves your phone and communication infrastructure over to a trusted VoIP provider. Instead of individual phone lines, each phone is replaced with a VoIP desk phone. Implementing a hosted PBX means your voice communications will use your existing data network. Learn more about Mobile & Internet. (Link to: mobile & Internet page)
Several solutions are on hand to ensure you keep receiving calls, even in an internet outage. You can set calls to divert to your mobile service if you are offline – and multiple internet connections can be activated so that even if one connection fails, you can continue to use the other.
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